Return and exchange policy
Thank you for your support and purchase of Galazeys.
We attach great importance to your shopping experience and provide the following return and exchange policy and process information:

Return period:
The return period is 30 days after you receive the goods. If within this period you are not satisfied with the product you purchased or need to return it, please follow the process below.

Mail：[email protected]

Return address:For returns, please contact our customer team for help.

Company: HK KEBANG INTERNATIONAL LIMITED

Company Address: FLAT / RM 185 G/F HANG WAI IND CENTRE NO.6 KIN TAI ST TUEN MUN NT HONG KONG

Please be sure to clearly label your return package with your order number and contact information so that we can accurately process your return request.

Return instructions:
① Contact the customer service team: Before returning the product, please contact our customer service team to explain the reason for your return and provide order-related information.
②Return review: Our customer service team will review your return request and provide return authorization and detailed guidance.
③Return shipping: Pack the goods correctly according to the return address provided and send them back to our designated address. Please make sure to protect the item properly to prevent it from being damaged again during the return process.

Galazeys hope you understand that during the return process, needs to ensure that the goods are in good condition and meet the return conditions. Once we receive and confirm the condition of the returned item, we will process your refund as soon as possible.
Return conditions and amounts:
The goods are damaged during shipping or have quality issues/the goods you receive do not match the specifications, models or descriptions you ordered.
Once we receive and confirm that your returned item is eligible for return, we will issue a refund for you. The refund amount will include the amount you paid for the item. Please note that there may be a processing time until the refund amount is credited back to your original payment method.

Return shipping costs:
If the return is due to the item being damaged during shipping or having quality issues, we will bear the return shipping charges. If the return is for your personal reasons (such as not fitting the item or not liking it), return shipping costs will be borne by you.

If you have any questions about our returns policy or need further assistance, please feel free to contact our customer service team. We will be happy to provide you with support and answer your questions.

Thank you again for your support of our brand! Happy shopping!