Galazeys are confident in the quality of our products and provide warranty service on most items. The following is information about our warranty policy process:

warranty period:
Our product warranty period starts from the date of purchase, and the specific warranty period depends on different products. Please read the relevant information on the product manual or warranty card carefully when purchasing to understand the specific warranty period.

Proof of purchase:
When making a warranty claim, you will need to provide the original receipt as proof of purchase. Please keep your proof of purchase in a safe place for warranty service when needed.

Warranty process:
If you encounter product quality issues or need warranty coverage, please follow the process below:
1. Contact Customer Service Team: Before filing a warranty claim, please contact our Customer Service Team. You can provide details such as your order number, product information, and problem description.
2. Warranty Review: Our customer service team will review your warranty request and provide further guidance.
3. Warranty processing: If your product meets the warranty conditions, we will provide you with corresponding warranty services. This may include repair, replacement of parts or replacement of the entire product, depending on the product type and circumstances.

Please note that warranty service may take time to process and complete. We will solve your problem as soon as possible and ensure your satisfaction.

Warranty coverage will be based on the specific product and is subject to the following limitations:
1. Problems caused by human damage or misuse are not covered by the warranty.
2. Claims made outside the warranty period are not covered by the warranty.
3. Problems caused by unauthorized repair or modification of the product are not covered by the warranty.

We are committed to providing you with high quality products and excellent customer service. If you have any questions about the warranty policy or need further assistance, please feel free to contact our customer service team at [email protected].

Thank you again for your support of our brand! Happy shopping!